At Ebb & Flow, we strive to process your order as quickly and carefully as possible within 3-5 days of receipt. Our goods are handcrafted in micro-batches in our Muskoka Studio so if your order doesn't ship right away, it's probably because we're still making it for you :) Once processed, we will email you a notification that your items have shipped and provide you with the tracking information when available.
Please note: as a part of our green initiative, we use recycled materials whenever possible when packing and shipping orders. Your items may not arrive in the most beautiful package, but each parcel is prepared with the utmost care ❤️
CANADIAN ORDERS
Canadian online orders above $125.00 (before taxes) receive free standard shipping. All other Canadian orders are shipped for a flat rate by zone:
Standard shipping for all Flat Rate and Free Ship orders is available through our preferred carriers: Canada Post, CanPar and UPS. The estimated delivery time for standard shipping is 2-7 business days within Canada. Need your parcel a little faster? Reach out to us for an Express Shipping quote: Contact Page. Please note that delivery times may vary depending on your location, weather conditions and carrier delays. Any additional shipping costs incurred for rejected or returned packages will be the responsibility of the customer. All orders are processed and shipped from our Muskoka studio.
FREE LOCAL PICK-UP
If you're local to Muskoka you can save the shipping by picking up your order at our studio! Simply select PICKUP at the checkout and schedule an appointment to collect your order via our Contact Page. Orders will typically be ready 24-48 hours after they are placed.
SHIPPING TO THE USA
Online orders above $125.00 USD (before taxes) that are traveling to the Continental USA receive free standard shipping. All other US orders are shipped for a flat rate of $25.00 USD. For orders outside of the Continental USA, please contact us for a quote Contact Page. All orders are sent via standard shipping through our preferred carriers: USPS, FedEx and UPS. Delivery times may vary depending on your location, weather conditions and carrier delays. Any additional shipping costs incurred for rejected or returned packages will be the responsibility of the customer. All orders are processed and shipped from our Muskoka, ON. studio.
Please note: international packages may also be subject to customs fees, which are not included in our shipping rate and are the sole responsibility of the customer.
RETURNS & EXCHANGES
EBB & FLOW will accept returns or exchanges on merchandise that is in its original unused condition within 14 days of the ship date. All sale items and items purchased using a promotional code are considered "final sale" and do not qualify for refund or exchange.
- All refunds will be applied to the original form of payment, excluding shipping costs.
- EBB & FLOW is not responsible for any returns that are lost, damaged, or sent to an incorrect address.
- To request a return or exchange, please e-mail us within 14 days of your purchase with the reason for your return.
- All costs associated with the return or exchange of an item are the sole responsibility of the customer.
Damages & Defects
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns on sale items, vintage items and/or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
About Ebb & Flow
Goods made with soul for the spaces that we call home.
EBB & FLOW is a Canadian décor and lifestyle brand that offers thoughtfully designed, globally-inspired home goods and accessories. With our elevated, earth-friendly home decor essentials, we seek to provide heirloom quality décor that’s designed to be loved, used, re-loved and re-used for generations.
Our Story
Founded in 2016 by Devon Specht, Ebb & Flow was born from the kitchen table in her Toronto apartment. A lifelong lover of design, she left a corporate job in Canadian fashion to chase her dream of building a home goods company that celebrates traditional craftsmanship, respects the planet and creates beautiful, handmade products that are designed to be cherished for a lifetime.
At Ebb & Flow, we believe that our homes should be a reflection of the lives that we live, and the journeys that we take. That's why we're passionate about creating unique, well-made and well-loved treasures that spark joy and help you tell your unique story—pieces that resonate with your soul.
We love exploring the wonders of global cultures and blending our modern style with ancient craft and time-honoured techniques. We work exclusively with small suppliers who share our commitment to sustainable practices and responsible sourcing.
Ebb & Flow is currently carried in stores across Canada and in the USA.
Meet Our Founder
I was so fortunate to grow up surrounded by a long line of tenacious, entrepreneurial women in my family and from an early age, I just knew that it was my destiny as well. Each of these creative and courageous women inspired me to follow in their footsteps…but it was my Grandmother, Maureen, who was the most influential of all.
A Second World War bride from Yorkshire, England, Maureen moved to Canada to marry my grandfather in 1947. Eventually, they settled in Muskoka and went on to open a ladies clothing boutique. Picture a shop filled with hats in boxes, satin gloves behind glass cases, cashmere sweaters and wool coats. Everything she surrounded herself with at home and in her store was of the finest quality—her taste for fashion and decor was timeless.
A passionate world traveller, Maureen never returned home without an exquisite piece of art or decor made by a master artisan. I grew up adoring all of my grandmother's collected treasures from around the globe, and many of these pieces have become cherished possessions that still grace my home today.
When I started Ebb & Flow in 2016 I knew that I wanted to honour the influence of Maureen by creating products that are so well-made and styled so timelessly, that they too could be passed down and loved for generations. Devon xx
